Last updated: 7 August 2026
This policy explains how cancellations and refunds work for bookings and payments made through the Meena Samaj App, operated by GST & IT BUDDIES PRIVATE LIMITED.
1. Failed bookings — automatic refund
If your payment is taken but the operator does not issue a ticket, the booking is treated as failed and the full amount is refunded automatically to the original payment method. No request is needed. Refunds are initiated immediately and typically reach the account in 5–7 working days, depending on your bank.
2. Cancellation by the member
| Service | Cancellation and refund |
|---|---|
| Bus tickets | Cancellation is allowed until the operator's cut-off time. The operator's cancellation charge (shown in the cancellation policy for that bus before you book) is deducted and the balance is refunded. |
| Train tickets | Cancellation and refunds follow IRCTC/Indian Railways rules, including their cancellation charges and time limits. Convenience and agent service charges are non-refundable, as per IRCTC policy. |
| Flight tickets | Airline cancellation rules and fees apply for the fare booked. Any refundable balance is returned after the airline's deductions. |
| Mobile recharge and bill payments | These are instant and cannot be cancelled once successful. If a recharge fails but money is deducted, it is refunded automatically. |
3. How to cancel
Open the app, go to the relevant booking under My Tickets or booking history, and choose Cancel. The refund amount is shown before you confirm. You may also write to ceo@gstnitbuddies.com with your booking ID.
4. Refund timelines
- Refund initiated by us: immediately on cancellation or on a failed booking.
- Credited to your account: normally 5–7 working days, subject to your bank or card issuer.
- Refunds are always returned to the original payment method. We do not refund to a different account.
5. Disputes
If a refund has not reached you within the stated period, contact us with the booking ID and payment reference at ceo@gstnitbuddies.com or +91 94144 30719. We respond within 2 working days.
6. Contact
GST & IT BUDDIES PRIVATE LIMITED
S-68A, Ganga Vihar Enclave, Near VIT, Jagatpura, Jaipur, Rajasthan 302017, India
Email: ceo@gstnitbuddies.com
Phone: +91 78781 05806